01Customised (printed) items
Every customised item is printed to your order with your design, so it cannot be returned or exchanged because you changed your mind, picked a different size or colour, or would like a different design.
02Damaged, misprinted or wrong
If a printed item arrives damaged or misprinted — not as your design and instructions — or is not what you ordered, tell us within 48 hours of delivery on WhatsApp or by phone at +91 91984 53644, with:
- your order number;
- clear photos of the item, the print and the packaging.
03What happens next
Once we have checked the photos, we reprint the item or refund it. If we need the item back, our team arranges it with you and we bear the cost of getting it back.
04What is not a misprint
A print that follows the file and instructions you gave us — for example a spelling in your design, or a blurred photo printed as it was sent — and a slight difference in colour from your screen.
05Ready products
A ready product — clothing, footwear, cosmetics or a gift item — can be returned within 7 days of delivery if it is:
- unused and unwashed, with its tags;
- in its original packaging;
- not an opened cosmetic — opened cosmetics cannot come back, for hygiene, unless they arrived damaged or wrong.
06How to return a ready product
Message us on WhatsApp or by phone at +91 91984 53644 with your order number before you send anything — our team tells you how to send it back. If we sent the wrong item or it arrived damaged, we bear the cost of getting it back.
07Cancelling an order
While your order is waiting for confirmation you can cancel it yourself in My Orders. After that, message us straight away: a customised order can still be cancelled until printing starts, and a ready product until it is sent.
08If we cancel
If we cannot take your order — an item is out of stock, a design cannot be printed well, the price is not agreed, or we cannot deliver to your address — the order is cancelled and anything you paid is refunded in full.
09How the refund reaches you
Online payments go back to the account you paid from; how long it takes to show is up to your bank. For a cash-on-delivery order we refund to a UPI ID or bank account you give us. We start a refund as soon as an order is cancelled, or once a returned item reaches us and is checked.
10Talk to us
Anything else not right? Reach us at bageshwarbalajiprints@gmail.com or +91 91984 53644 and we will help.